E79: The Donor Experience with Giles Pegram

What is the donor experience and why is it important that charities understand and embrace it? We ask this and more in our conversation with highly acclaimed fundraiser and consultant Giles Pegram CBE.

1. The commission of the donor experience

https://sofii.org/images/Articles/The-Commission-on-the-Donor-Experience/FULL-PROJECT-SUMMARY.pdf

2. Improving the Donor Experience report

https://www.institute-of-fundraising.org.uk/championing-fundraising/supporter-experience/

3. Does your charity have a supporter experience group?

https://fundraising.co.uk/2020/01/20/does-your-charity-have-a-supporter-experience-group/